Imagine having a receptionist that’s always available, never takes a break, and can handle multiple customer calls at once. Sounds like a dream, right? Well, I recently had the opportunity to build an AI voice receptionist for a client who owns three UPS Store locations, and it’s been a game-changer. This AI agent acts as a real receptionist, answering inbound calls, speaking naturally, and asking follow-up questions to provide top-notch customer service.
What’s impressive is that it can also perform tasks like sending emails, transferring calls to a human if needed, and even sharing store-specific hours and services. The goal was to reduce the load on staff while maintaining a warm and professional customer experience, and so far, it’s been working smoothly.
I built everything from scratch using voice AI infrastructure and a modular prompt system to manage different service flows. If you’re running a B2B company and wondering whether AI voice can actually handle real-world calls, I’d be happy to share my learnings and insights.
If you’re exploring voice automation for your own business, feel free to reach out – I’d be more than happy to chat or help you get started.