Hey there, fellow tech enthusiasts! I’m currently working on a student project that aims to create an AI-powered assistant to help support agents resolve product issues more efficiently. The idea is to leverage the power of artificial intelligence to streamline the troubleshooting process and reduce the time spent on resolving issues.
To make this project a reality, I need a dataset that includes structured entries with issue titles, root causes, clarifying questions, and optionally, symptoms or issue descriptions. The dataset should have a clear format, making it easier for the AI model to learn from it.
I’ve already explored Bitext and open support corpora, but unfortunately, I couldn’t find a dataset that meets my requirements. That’s why I’m reaching out to the community for help. If you have access to a dataset that fits my description, even if it’s partial, synthetic, or exported from internal knowledge bases, I’d be incredibly grateful.
The ideal dataset would have the following columns:
* Issue Title
* Root Cause (or suspected cause)
* Clarifying Questions (asked to narrow down the issue)
* (Optional) Symptoms or issue description
If you can point me in the right direction or share a dataset that you think might be helpful, please let me know. Your contribution would be instrumental in helping me build a more efficient support assistant.
Thanks in advance for your help!